A lot of customer service calls are general questions about our products and our company. To save you time, we have decided to compile a list of frequently asked questions here to assist you in your decision about which is the right form or product for you.
Questions about your order...
How can I tell what type or style of label I am currently using?
I just placed an order. When can I expect to receive my labels?
Why does it take 4 to 6 weeks if you've made my order before?
What happens if I run out of labels?
Questions about Stat Products, Inc...
How long have you been in business?
Do you also offer items such as bags, receipts, and drug reorder books?
Laser Form Troubleshooting...
How can I get the maximum performance from my laser pharmacy labels?
How can I tell what type or style of label I am currently using?
We have descriptions and photos of most of our best selling labels and forms on our Featured Products page. Please check there before placing your order to make sure the style you choose is right for you. [back to top of page]
I'm running low on my labels. Can you ship me just one case to hold me over until the rest of the order is printed?
Because each label order we receive is custom, we are unable to print a single box and finish the job at a later or more convenient time. We are able to keep the cost of our labels to a minimum by maintaining a regular production schedule that groups common label styles and colors. However, we may have your label style as a blank which can be ordered and shipped immediately. Please see our Stock Items page for a complete listing of our blank label styles. [back to top of page]
My pharmacy is changing names, software, printers, etc. Can I get a smaller quantity of my current label style?
Our standard quantity for custom label orders is 25,000. However, we do understand that sometimes a pharmacy may encounter a situation where 25,000 is simply too many labels . Call our Customer Service Department at 800-233-7828 and they will be more than happy to accommodate you. [back to top of page]
At this time, we do not accept credit cards. All invoices are payable within thirty days from date of invoice by cash, check, or money order. [back to top of page]
I just placed an order. When can I expect to receive my labels?
Our standard delivery is four to six weeks. In most cases, we ship sooner! [back to top of page]
Why does it take 4 to 6 weeks if you've made my order before?
Our production schedule allows for every style of label we manufacture to run within a four to six week cycle. By doing so, every custom order we receive is guaranteed to run within four to six weeks including new orders, exact repeats, and even orders with copy changes. [back to top of page]
What happens if I run out of labels?
Notify our Customer Service department immediately. They will promptly find out when your order is expected to ship. If we're not able to get your printed order shipped right away, we will work with you to explore alternatives. We may have your label style as a blank which can be ordered and shipped immediately. Please see our Stock Items page for a complete listing of our blank label styles. [back to top of page]
Because we have found a rush charge to be cost prohibitive to our customers and because it may jeopardize ship dates we've already committed to, we do not offer a rush charge. As always, we will take your special needs into consideration so that we may offer you the best possible ship date. [back to top of page]
How can I save money on my pharmacy labels?
Consider increasing the size of your label order, switching to standard colors, changing to Smudge Proof Litho Stock (if you have KromeKoated stock currently) or switching to a fan folded label from a rolled label. Ask your Customer Service Representative for other suggestions when placing your order. [back to top of page]
I'd like to increase the size of my order, but I lack the storage space for the additional labels. What can I do?
Long on the desire to avoid interruptions in your label supply but short on storage space to accommodate ordering early? Take advantage of our Delayed Shipment Program! Order your labels in anticipation of your need, save money by ordering a larger quantity , and we'll ship them when you think you'll need them. Though we offer prompt turnaround and delivery, why wait until you open your last box of labels to place your order? Set your mind at ease by placing an order of your labels on our shelf so that a fresh supply will be ready precisely when you need them! [back to top of page]
How long have you been in business?
Stat Products, Inc. began manufacturing pharmacy labels in 1986 through the guidance of David Franco, a former salesman of the first online prescription pharmacy software known as "Shared Pharmacy Systems". By working closely with independent pharmacists, he discovered a need to develop and provide innovative, cost-effective solutions to prescription labeling that remains unrivaled in the industry today. Our goal has always been to provide better solutions to pharmacies throughout the United States who demand quality and reliability from their label manufacturer. [back to top of page]
Stat Products, Inc. is located half-way between Boston and Worcester, just off of Route 126 in Ashland, MA. Our mailing address is: 200 Butterfield Drive, Building D, Ashland, MA 01721. You can email us at: StatRx2000@aol.com, call us toll free: 800-233-7828, or fax us free: 800-289-7828. [back to top of page]
Yes. This means we have submitted several thousand samples of our Laserline™ brand of cut sheet laser forms to Lexmark International for rigorous testing in their laser printers for label feeding, print adhesion, etc. By achieving an "Excellent" rating, we understand the label requirements for Lexmark printers and have passed their high set of criteria as it relates to reliable performance in their laser printers. [back to top of page]
Do you also offer items such as bags, receipts, and reorder books?
Yes. In addition to forms and labels we also have a wide selection of items such as receipts, prescription blanks, heat sealers, and bags available. Please see our Stock Items page for more information on each of these products and many more. [back to top of page]
How can I get the maximum performance from my laser pharmacy labels?
Understanding How Your Laser Printer Works is the first step in maximizing your printer's performance in relation to your pharmacy labels. Once you develop a level of confidence in using your laser printer, you can then begin to get the most out of your labels by knowing How To Condition Your Labels Before Printing. There may be instances when your labels do not feed properly through your laser printer or you experience multiple-feeds. Our Suggested Troubleshooting Procedures for Laser Printers may be a helpful source for information. [back to top of page]
